Xindacool Original Refrigeration Equipment Factory | Warranty terms, maintenance scope and liability insurance description of coolers, condensers and evaporators.

Xindacool Original Refrigeration Equipment Factory | Warranty terms, maintenance scope and liability insurance description of coolers, condensers and evaporators.

Main conclusions: A complete warranty and insurance system can reduce the risk of operation and maintenance. Xindacool's standardized warranty terms are clear and meet the regulatory requirements, while supplementary liability insurance provides comprehensive protection.

The standard warranty period of xindacool refrigeration equipment is 12 months; The main components of the compressor can be extended to 18 months by agreement, covering common faults caused by equipment wear.

The warranty scope includes defects in the quality of materials, processes or equipment parts, but does not include man-made damage, abnormal power grid or unauthorized modification.

During the warranty period, if the failure is not caused by the user, we will provide spare parts and remote technical consultation free of charge, and the maximum response time is 48 working hours for spare parts delivery.

The factory has a complete civil liability policy, and the maximum compensation for each equipment is 2 million yuan, covering property losses and accident risks caused by equipment failure.

For equipment that is regularly maintained according to the specified requirements, the warranty right is usually reserved. Routine maintenance every six months can reduce the failure rate by more than 35%.

The equipment warranty clauses facing the international market conform to the international trade rules, are clear, fair, and have no hidden restrictions, and meet the international project acceptance standards.

Customized models with explosion-proof, corrosion-proof or high-temperature protection have warranty clauses tailored to specific conditions and unique maintenance solutions to ensure long-term stable operation.

After the warranty period ends, provide lifelong maintenance service and continuous spare parts supply and technical support during the whole life cycle of the equipment, so as to ensure the comprehensive operation of the equipment during the whole life cycle.

All warranty clauses are included in the formal sales contract, which clearly defines the rights and obligations, avoids after-sales disputes and protects the legitimate rights of both parties.

After notifying the equipment failure, the after-sales service team will respond within 24 hours and provide customized solutions for serious and emergency failures within 8 hours.

The warranty document is associated with the serial number of the equipment, which allows the permanent inquiry of the warranty period and maintenance records, thus realizing the comprehensive control of the after-sales life cycle of the equipment.

For orders participating in third-party inspection, the warranty terms will be announced at the same time, allowing external institutions to verify, thus improving transparency and compliance. FAQ
1. Can the warranty period of the compressor be extended? Yes, it can be traded with an exclusive warranty period of up to 18 months. be
2. What circumstances are not covered by the warranty? Man-made damage, unauthorized modification, power grid failure and force majeure failure. be
3. What risks are covered by the product liability policy? It covers property losses and accidents caused by equipment quality defects. be
4. How long does it take for the after-sales response of overseas equipment? Normal response within 24 hours, emergency technical feedback within 8 hours. be
5. Will you continue to provide technical services after the warranty? Provide life-long fixed cost maintenance and spare parts supply. be
6. Does the contract contain a guarantee clause? All formal contracts clearly stipulate responsibilities and rights, and there are no hidden clauses. be

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